Communication

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Staff will communicate with clients in a manner which takes into account her or his disability while respecting their privacy, dignity and independence. Staff will explore with the client how best to communicate effectively with them and what supports WoodGreen can offer to assist the client in accessing our program and services. Staff are expected to adopt the “How may I help you?” approach when offering services to persons with disabilities. Staff are expected to adapt their communication to meet the specific needs of the client and may include:
  • Making the original communication more accessible (plain language, large print, adding audio files to website, providing telephone numbers so an individual can call to get information verbally)
  • Changing the usual method of communication (providing written material verbally or verbal information in written format such as picture symbols; Text-to-Speech electronic options)
  • Using assistive devices (magnifying glass; automatic readers, TTY machines)

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