Programs and services will be provided in a manner that respects the dignity and independence of persons with disabilities; whether these are visible or invisible disabilities and when the person self-identifies as having a disability, even though it may not be obvious. The provision of goods and services to persons with disabilities and others will be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from our goods or services.

When persons with disabilities are having difficulty accessing our programs, the individual should be asked if they require accommodation and what type of accommodation. The staff is then required to provide an alternative method of service provision taking into account the required accommodation. If the staff and client are unable to arrive at an acceptable accessible option, the issue should be immediately referred to a Program Manager for further problem solving support.

Whenever it is not possible to provide access to programs and services at WoodGreen due to the physical limitations of the site, staff will work with the client to identify an alternative service delivery options that would allow the client to obtain the same opportunity.

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