Training Plan


All WoodGreen staff, volunteers and students will receive Customer Service and Accessibility Awareness training within three months of being hired by the organization. The Manager of Building Services will ensure that all contractors who will perform maintenance or repairs services and who interact with clients have received Customer Service and Accessibility Awareness training before they are permitted to perform work for the organization. The Director of Finance is responsible for ensuring that all other independent contractors who involved in delivering programs and services have received this training.

The training program will include:
  • A review of the purpose of the Act and the requirements of the Customer Service Standard
  • How to interact and communicate with persons with various types of disabilities
  • How to interact with persons with disabilities who use assistive devices or require the assistance of a guide dog or other service animal or the assistance of the Support Person.
  • What to do if a person with a disability is having difficulty accessing our program and services
Units are responsible for training their staff on the use of any equipment or assistive devices available to support persons with a disability.

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