Service Detail

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Service: Toronto Seniors Helpline
Type: Health & Wellness, Seniors

The Toronto Seniors Helpline is a single point of access for seniors and caregivers to receive information and access to community, home, and crisis services.

Toronto Seniors Helpline is funded through the Toronto Central LHIN, and is a partnership between WoodGreen Community Services and Toronto Central LHIN Home & Community, integrating the services of the former Seniors’ Crisis Line and the Community Navigation Access Program (CNAP) Hub. Seniors and caregivers only need to call one phone number in order to access information and referrals for community services.

Toronto Seniors Helpline is also part of the Seniors Crisis Services Initiative, which offers crisis support to seniors across the City of Toronto. In partnership with Reconnect Community Health Services, LOFT Community Services, South Riverdale Community Health Centre and Haven Toronto, Toronto Seniors Helpline provides supportive counselling and crisis intervention over the phone; also triaging crisis calls to the Crisis Outreach Service for Seniors (COSS) team for in-person visits.

Toronto Seniors Helpline is staffed by caring and certified professionals.

Interpretation services are available in over 100 languages. We also have a TTY number for callers who are deaf or hard of hearing (1-844-946-1700).
Toronto Seniors Helpline is open 365 days/year from 9:00am – 8:00pm Monday to Friday and from 10:00am – 6:00pm on weekends and holidays.

PROGRAM COMPONENTS:

Supportive counseling for seniors and caregivers over the phone
• Information and referrals to services in the community
• Information and referrals to home-care/personal care services through the CCAC
• Information and referrals to crisis services, including COSS (Crisis Outreach Service for Seniors)


PROGRAM TYPE:
• All services are offered over the phone.

PROGRAM RESTRICTIONS:
• Toronto Seniors Helpline is geared towards seniors, older adults and caregivers in Toronto, but anyone is welcome to call.
 

Contact Info

Service provided over the phone

Contact Name: Toronto Seniors Helpline

T | (416) 217-2077, 1-877-621-2077

Hours

9 a.m.-8 p.m.
Satrurday, Sunday and Statutory Holidays
10 a.m. – 6 p.m.