Anne Babcock,
President & CEO WoodGreen Community Services
Nupi Zubair
Chair WoodGreen Community Services’ Board of Directors
As we embark on the next chapter of WoodGreen’s story, it is clear that the landscape of Toronto's social needs continues to evolve. The UNMET needs of our city’s residents demand innovative solutions and bold action. WoodGreen Community Services stands ready to meet this challenge with a new strategic plan designed to expand resources, transform the client journey, drive systemic solutions, and build a thriving workforce.
As we start to write this next chapter of the WoodGreen story together, we extend our deepest gratitude to our staff, volunteers, donors, and partners. Your unwavering commitment and support are essential as we strive to MEET the needs of our community and create a Toronto where everyone has the opportunity to thrive.
Since 1937, WoodGreen has been at the forefront of addressing Toronto’s most pressing social issues. In 2023, we continued our efforts to provide the integrated services and innovative approaches that have enabled us to make a tangible difference in the lives of countless individuals and families. The successes of our previous strategic plan—focused on housing, community health, employment, and youth—have laid a strong foundation for the transformative work ahead, all of which are highlighted in this report.
Our new strategic plan was developed with the invaluable input of our dedicated staff, clients, volunteers, community partners, and sector leaders. Together, we are charting a bold course to meet the increasingly complex needs of Toronto residents. This plan will ensure that our services not only adapt but excel in providing high-quality, impactful support where it is needed most.
As we start to write this next chapter of the WoodGreen story together, we extend our deepest gratitude to our staff, volunteers, donors, and partners. Your unwavering commitment and support are essential as we strive to MEET the needs of our community and create a Toronto where everyone has the opportunity to thrive.
For 87 years, WoodGreen has built innovative and evidence-informed solutions to meet critical social needs across Toronto. Today, we are one of the city’s largest community agencies, helping meet the UNMET needs of 40,000 Torontonians each year.
With 44 locations across the city, almost 1,000 staff and 750 volunteers, we help clients attain and sustain affordable housing, improve their physical and mental well-being, build financial literacy and achieve economic empowerment, avoid food insecurity, overcome social isolation, and more.
A Toronto where everyone has the opportunity to thrive.
WoodGreen Community Services enhances self-sufficiency, promotes well-being and reduces poverty through innovative solutions to critical social needs.
Our values underpin our approach to our clients, our community, and our colleagues. As we move forward in a new strategic cycle, we align our actions with these core values and rely on them as benchmarks to guide our decisions.
We are client-centric
Our clients are at the core of everything we do.
We are collaborative
We work in partnership with our community to build a better Toronto.
We are inclusive
We value equity and diverse perspectives and create safe spaces for everyone
We are impactful.
Our work has value, meaning, and impact for our clients and Toronto.
We are compassionate.
The well-being of our staff, clients and volunteers is essential in our organization.
We are collaborative
We work in partnership with our community to build a better Toronto.
We act with integrity
We honour and uphold the trust our community places in us.
We are impactful.
Our work has value, meaning, and impact for our clients and Toronto.
In May of 1945, George Metcalf led a rally at Massey Hall for Toronto’s leaders to establish WoodGreen’s home at 835 Queen Street. Today, eight decades later, WoodGreen continues to be at the forefront of system change. Watch this video to learn more about WoodGreen's history in Toronto and what we're planning to do to continue to meet UNMET needs in the city.
social housing units located at 34 properties
clients employed with our support
in tax benefits received by 3,118 clients through WoodGreen’s Income Tax Clinic
newcomers welcomed from 141 countries
calls for support answered through the Toronto Seniors Helpline
meals provided to seniors and people living with disabilities by Meals on Wheels
average starting salary earned by Homeward Bound graduates
children served in our childcare centres
volunteer hours contributed by 621 volunteers
staff
visits to WoodGreen’s Adult Day Program
youth supported at our Youth Wellness Centre
In the post-pandemic era, the needs of many Torontonians continue to go UNMET. As our city grapples with the rising cost of living, food insecurity and social isolation, among other concerns, WoodGreen remains committed to providing accessible, frontline support and innovative solutions to Toronto’s challenges.
Over the past year, we have taken significant steps to expand and diversify our service offerings to address the evolving needs of our growing population.
Last fall, we proudly opened our eighth child care location, the Aquabella Child Care Centre. With a total capacity for 62 children, this new centre helps meet the need for high-quality child care to support the growing number of young families living on Toronto’s waterfront.
In the spring, we also expanded our property management portfolio, becoming the manager of five properties providing permanent affordable rentals and commercial spaces for artists that were previously managed by Toronto Artscape Inc. With over 50 years of housing management experience, WoodGreen is committed to fostering a positive environment for tenants, ensuring they can continue to enrich our communities through their creative pursuits.
As we continue our growth in priority areas, ensuring the sustainability of our core programs and services has been another area of focus. This year, we worked to improve operations of our free community tax clinic. Through enhanced volunteer recruitment, tax portal improvements and the onboarding of dedicated booking staff we successfully increased capacity by 50 per cent with dramatically smoother service access for our clients.
In the coming year, our new strategic plan will provide a strategic roadmap to continue expanding our reach and deepening our impact.
With wait times for youth mental health support at an all-time high, the need for accessible resources has never been more critical. WoodGreen and Michael Garron Hospital are working to address this issue with the help of a generous $1.7M gift from the Slaight Family Foundation. Learn how this support will enable the creation of a community-based intensive outreach team to ensure youth in East Toronto receive the timely and essential care they need during these challenging times.
Toronto continues to experience rapid growth, adding 125,756 people to its population in 2023 alone, driven primarily by immigration. As our city grows, it also ages, with projections estimating that individuals aged 65 and older will make up 21.2 per cent of Toronto’s population by 2041. This demographic shift presents unique challenges, particularly for newcomers facing housing, income, and food insecurity, and seniors experiencing long waitlists for affordable housing.
WoodGreen is proactively responding to these shifts to ensure the needs of both newcomers and seniors are met. In the past year, we have secured new funding from the Ministry of Labour, Training and Skills Development to support 450 asylum seekers, from the City of Toronto for newcomer wellness programs, and from generous donors to provide emergency assistance to refugees and other newcomers.
We have provided housing equipped with essential startup furniture and equipment to 22 asylum seekers on Laxton Ave. Additionally, we have secured locations and funding for three new senior clusters and are actively engaging with Ontario Health and the Ministry to secure funding for new assisted living cluster care.
Furthermore, the launch of the Community Active Response for Elder Support (CARES) Project underscores our commitment to supporting Toronto’s aging population.
By addressing these critical needs, WoodGreen is ensuring that the evolving populations of Toronto are met with compassion, innovation, and unwavering support.
Settlement service appointments completed
Hours of English language instruction provided
Assisted Living days of services delivered
Seniors in crisis supported by our Crisis Outreach for Seniors team
Discover how Toronto's newcomer youth are brimming with untapped talent yet face barriers in the job market. WoodGreen's latest report unveils the challenges and opportunities for these skilled individuals. Despite high education levels, they earn less and struggle more than their Canadian-born peers. Learn about the key findings and actionable recommendations that can help unlock this hidden talent and transform the workforce.
As client needs become increasingly complex, the demand for social service supports that are holistic and intersectional is more pressing than ever. To transition from transactional service programs to integrated community care, we must enhance our understanding of clients as whole individuals with multifaceted needs.
In the past year, we have made significant strides in this direction. We have refined the jobseeker experience by focusing on specific populations, including newcomers, youth, older workers, and individuals with disabilities. Our Skills for Success for Experienced Workers program has been recognized for excellence in service delivery, outcomes, and curriculum, providing racialized adults ages 45 and older with the training and skills needed to thrive in the rapidly changing world of work.
We have also developed tailored employment approaches for Ukrainian and Afghan newcomer groups, addressing their unique challenges and needs. Additionally, we initiated Seniors Active Living Centre programming at WoodGreen supportive housing sites to support seniors transitioning from homelessness, providing essential housing and care.
For our youth programs, the Ìdàgbà Rites of Passage Tanzania trip offered an invaluable opportunity for young people of African descent to connect with their heritage and deepen their cultural understanding.
These initiatives reflect our commitment to providing comprehensive, person-centered support that addresses the diverse and evolving needs of our clients. By enhancing our approach, we aim to foster more effective and meaningful outcomes for those we serve.
"The Youth Housing Navigator helped me to connect to employment and counselling services as well as support me with budgeting"
"Through WoodGreen support, I am getting the mental and financial support I need, and I cannot be more grateful for all this service has done for me."
"WoodGreen has been there to support me emotionally as well as financially during the lowest points of my life and I've very grateful for all the help."
“WoodGreen has helped me in multiple ways with grocery cards, mental health assistance, job searching/resume, and my taxes."
Understanding that newcomer clients face complex challenges in adapting to life in a new country, WoodGreen provides comprehensive support tailored to their unique circumstances. Our mental health counseling services, offered in multiple languages, ensure that newcomers receive the essential care and resources needed to support their wellbeing. By providing targeted and empathetic support, we are committed to helping our clients build stable and fulfilling lives in their new home.
In times of hardship, organizations like WoodGreen are essential in supporting individuals and communities. Enhancing the sector’s ability to respond to systemic challenges is crucial for the health and cohesion of our communities. WoodGreen is committed to leading systemic change by promoting greater coordination within the sector, pooling resources, sharing expertise, and building capacity for improved community outcomes. Our proven track record of transforming ideas and concepts into best practice programs and documenting outcomes for evidence-based insights positions us as a leader in informing policy.
In the past year, we have further solidified our leadership in financial empowerment by advancing applied research, innovative service pilots, and knowledge mobilization. The Income Transition Project Phase 2 successfully served 103 clients, and we were approved as an Ontario Energy Support Program (OESP) Intake Agency, enhancing our ability to assist residents with financial challenges.
Our housing advocacy efforts paid off as we secured a three-year $7.5 million Canada Mortgage and Housing Corporation (CMHC) grant for capital improvements to our aging residential buildings, leveraging the success of our Energy Savings Performance Agreement project. Additionally, the Homeward Bound program was selected as one of six high-impact solutions addressing systemic barriers, expanding economic opportunities for women through The Equity Opportunity project from LEAP.
“WoodGreen is a leader in bridging the gap between health and social services, providing wrap around care that ensures people can live well in their homes and communities.” – Ontario Community Support Association (OCSA)
WoodGreen recently hosted a breakfast reception at Queen’s Park to highlight the Homeward Bound program, which supports single mothers transitioning from social assistance to stable employment. With over 35 MPPs in attendance, the event showcased the program's success and garnered political support for its expansion. Attendees heard firsthand from graduates and industry partners about the transformative impact of Homeward Bound, emphasizing the need for continued funding to support more women across Ontario.
We believe that collaboration across the social services sector is essential to comprehensively address the interconnected needs of those we serve. Over the past year, we have continued working to expand our partnerships with other service providers, corporations and the public to maximize social and community health outcomes.
One key initiative was the launch of MGH2Home in collaboration with our Ontario Health Team, East Toronto Health Partners. This innovative program, supported by WoodGreen social workers and PSWs, ensures that patients transitioning home from Michael Garron Hospital do so safely and with the necessary support, reducing the risk of readmission and improving overall recovery outcomes.
Working with corporate partners, we have enhanced our financial empowerment program, developing financial literacy videos with DoorDash to equip gig workers with essential money management skills, and collaborating with Intuit on a Tax Skills for Self-Employed Workers program to offer targeted guidance to freelancers and entrepreneurs.
We also expanded the Homeward Bound Industry Council to address the growing demand for skilled workers in the construction industry by welcoming Bird Construction, Daniels Corporation, and LCL as new partners. This expansion offers new internship and career pathways in the industry, creating new opportunities to help participants build stable futures for their families.
Finally, as we prepare to begin construction at our new affordable housing development for seniors at 60 Bowden St., we are deeply engaged with the surrounding community, implementing a comprehensive strategy to proactively foster a sense of belonging and support within the neighborhood.
Through these initiatives, we are driving meaningful, collaborative change to better serve our community.
WoodGreen’s Plumbing Pre-Apprenticeship program, developed in partnership with George Brown College, exemplifies our commitment to collaborating with leading institutions to offer essential skills-training programs. Providing practical training and industry-recognized certifications, these partnerships enable participants to kickstart successful careers in in-demand fields while addressing the need for skilled trades professionals in Ontario.
Creating a Toronto where everyone has the opportunity to thrive begins within our own organization. As a leader in equity, WoodGreen is dedicated to embedding anti-racism, diversity, inclusion, belonging and equity (DIBE) principles into our workplace culture. Our goal is to build an inclusive and diverse workforce that truly reflects the communities we serve.
This year, we have taken significant strides in integrating DIBE principles. In collaboration with our People and Culture team, our DIBE committee launched a survey to better understand the demographics of those applying for our job postings. This initiative provides us with valuable insights, allowing us to strategically enhance our outreach efforts and attract a broader range of candidates from equity-seeking and deserving communities.
We conducted the 2024 DIBE Staff Demographic Survey to gauge our progress and identify areas for further improvement. Additionally, our Homeward Bound program has increased cultural sensitivity in our interactions with the families we serve, fostering more inclusive practices.
In our Child Care services, we developed a comprehensive framework to enhance DIBE principles in program environments, staffing, and child-focused work. These efforts ensure that we are not only advocating for equity externally but also practicing it internally, reflecting our commitment to a more equitable and inclusive society.
382 Staff registered to complete DIBE learning modules
66 DIBE learning sessions completed
6 DIBE staff Lunch and Learns hosted
Discover how Robert Zandona, a dedicated father and Caregiver Support Worker at WoodGreen’s Parent Outreach Program, empowers parents of children with developmental disabilities. With personal experience and compassion, Zandona guides families through the complexities of advocacy, independence, and support, turning challenges into successes. Learn how his unique journey and the program’s resources are transforming lives and offering hope to those navigating this demanding path. Dive into Zandona’s story and see how he’s making a difference.
Executive Director, The WoodGreen Foundation
Chair, The WoodGreen Foundation
Thank you to all of our donors for your continued generosity and support of WoodGreen’s programs and services. You are an important part of our organization and our work would not be possible without you.
When I was given the opportunity to identify a local charity that the Hines Toronto office could support, I was thrilled about the opportunity to amplify my impact by coupling my efforts with the support of Hines and our team in Toronto. After an exhaustive search of charities that are tackling Toronto's biggest challenges (with a particular focus on affordable housing), we selected WoodGreen as our charity of choice because of the remarkable impact they are making in this city across such a wide range of causes. Getting the opportunity to support WoodGreen has been an incredible experience so far, whether it has been the joy of our volunteering days, the pride of becoming a monthly donor, or getting to be a part of the YLC."
– Brett Noiles, Young Leaders Council Member, Monthly Donor & Volunteer
I am happy to be able to give back in more ways. I am a staff member involved in the support provided by WoodGreen and I am happy to also be a Monthly Giving Donor, “Monthly Giving” creates a larger impact and is channelled to where help is most needed”
– Dushy Balmohan, WoodGreen Staff Member & Monthly Donor
"As a member of the Young Leaders Council at WoodGreen, I have had the opportunity to have a first hand look at how supporting WoodGreen truly benefits the community. WoodGreen creates a heavy and lasting impact on many individuals' lives every year. Helping
one person can create a ripple effect that impacts many more and WoodGreen is that multiplier.
Becoming a monthly donor is an effortless way to make sure I continue contributing to WoodGreen's success."
– Olivia Clark, YLC Member and Monthly Donorone person can create a ripple effect that impacts many more and WoodGreen is that multiplier.
As we reflect on a year of the UNMET Needs Campaign, we are thrilled to report that we have raised $16.8 million towards our $25 million goal. This achievement reflects the tremendous support and commitment from our community.
Over the past year, the campaign has also played a crucial role in raising awareness about WoodGreen’s programs and services. In November, the campaign was recognized with the Best Fundraising Campaign Award (20+ Staff) at the 2023 CharityVillage Awards, a testament to its reach and impact.
In February, we had the honour of hosting a panel discussion with broadcaster Tony Chapman of the Chatter That Matters podcast, unveiling a TD Report on the growing role of women in shaping the future of philanthropy and driving positive change in Canada.
International Women's Day was another significant moment this year, as we marked the occasion with the announcement of an incredible $2 million gift from the Raymond Chang Foundation to Homeward Bound, WoodGreen’s flagship program supporting single mothers in their journey towards stability and success. The announcement was part of a week-long activation at CIBC SQUARE, celebrating career mentorship and the power of collective action to enable women’s economic empowerment.
We ended the fiscal year with a celebration at Massey Hall, which mirrored a rally that took place in that same location in 1945, where the community came together to establish the permanent home of WoodGreen Community Services. As we near nine decades of caring for our Toronto community, we extend our heartfelt gratitude to everyone who has supported the UNMET Needs Campaign thus far. Your contributions are making a meaningful difference in the lives of those we serve.
WoodGreen Community Services and The WoodGreen Foundation are made up of passionate, creative, and talented people devoted to making positive change happen every day. Meet our leadership team and board of directors.
President and CEO
WoodGreen Community Services
Executive Director
The WoodGreen Foundation
Senior Vice President
People and Strategic Initiatives
Senior Vice President
Transformation & CFO
Vice President
Community Care (Seniors and Health Services)
Vice President
Child Care & Family Services
Vice President
Project Management Office, Marketing & Community Engagement
Vice President
Information Systems and CPO
Vice President
Finance and Social Enterprise Strategy
Vice President
Community Programs
Vice President
Housing Growth, Development & Asset Sustainability
Chair
Vice Chair
Chair
WoodGreen creates opportunities across the city from 44 locations. Take a look at the interactive map below.